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We are a full-stack web development studio, run by people who are very passionate about making the web more beautiful.
Before requesting a refund, if you have purchased an item and are experiencing a technical issue, we recommend contacting email@example.com for assistance. Our team of experts is available to help you troubleshoot and resolve any issues you may be facing.
We offer a 30-day money-back guarantee if the product does not meet your expectations. Additionally, we understand that there may be certain circumstances in which a refund is necessary. In such cases, we provide refunds under the following conditions:
1. Pichforest owns and distributes intangible copyrighted digital products and services. Unfortunately, due to the nature of these products and services, we are unable to issue full refunds after delivery or completion. This policy outlines the cases and exceptional circumstances in which our products and services are not eligible for a full or partial refund. By making purchases on our websites, users agree to this Refund Policy and agree to abide by all of its terms.
2. Pichforest, as an owner, distributor, and controller, may provide full or partial product and service refunds in exceptional circumstances. The following are the reasons for which we honor customer refund requests:
2.1 Product Refunds
Please note that we do not accept responsibility and do not satisfy any refund/exchange requests based on our products conflicting with or being incompatible with any third-party software. If customers use plug-ins, add-ons, modules, scripts, extensions, etc., other than those specified as compatible in a product description, we do not guarantee that our products are fully compatible with any third-party programs and applications and do not support them in case of resulting issues.
Please be advised that the product author may request temporary access to your server in order to identify and resolve the issue. Failure to provide such access in a timely manner may result in a delayed resolution of the case. Refusal to provide a sufficient level of access for troubleshooting and resolving an issue may lead to a refusal of the refund request. Pichforest reserves the right to suggest possible refund alternatives to all users, such as product exchange or store credit.
2.2 Service Refunds
If a user wishes to request a refund, they can do so through their personal Pichforest account by using the Request Refund option. If the author does not respond or is unable to resolve the issue or not answering in few business days, the user can escalate the request to Pichforest. Upon escalation, Pichforest will investigate the dispute and decide the outcome within seven working days, based on the information provided by both parties. When submitting a refund request, users should provide detailed and well-founded reasons for their request, in accordance with this Refund Policy. Before submitting a refund request, users should ensure that it is in line with our Terms and Conditions.
Users For any other questions contact us. Email: firstname.lastname@example.org