Before requesting a refund, if you have purchased an item and are experiencing a technical issue, we recommend contacting support@pichforest.com for assistance. Our team of experts is available to help you troubleshoot and resolve any issues you may be facing.

We offer a 30-day money-back guarantee if the product does not meet your expectations. Additionally, we understand that there may be certain circumstances in which a refund is necessary. In such cases, we provide refunds under the following conditions:

• The item is not as described or does not function as intended;
• The item has security vulnerability;
• Support for the item is not provided.
• At our company, we strive to ensure that our customers are satisfied with their purchases. If you feel that you are eligible for a refund, please contact Author and not getting any response from Author than we will be happy to assist you.
• If an item is materially different from its description or preview, you may be entitled to a refund. If the issue cannot be resolved, you may be eligible for a reimbursement due to the item not being as described.
• If an item contains a security vulnerability that cannot be easily fixed, you are entitled to a refund. The Pichforest's team will promptly address the issue by updating the item. If the security vulnerability is not patched in a timely manner, you can expect a refund.
• If you have an active support entitlement and you do not receive the support you are entitled to according to the item support policy, you may be eligible for a refund.

1. Pichforest owns and distributes intangible copyrighted digital products and services. Unfortunately, due to the nature of these products and services, we are unable to issue full refunds after delivery or completion. This policy outlines the cases and exceptional circumstances in which our products and services are not eligible for a full or partial refund. By making purchases on our websites, users agree to this Refund Policy and agree to abide by all of its terms.

2. Pichforest, as an owner, distributor, and controller, may provide full or partial product and service refunds in exceptional circumstances. The following are the reasons for which we honor customer refund requests:

2.1 Product Refunds

• Non-delivery of the product: Due to email provider issues, user mail server errors, or spam settings, customers may not receive our delivery emails.
• Major defects: Although our review team thoroughly examines all products before publishing them on the Pichforest, unexpected errors may occur. Customers should report such issues as bugs, critical errors, and functionality defects directly to product authors by submitting a ticket in their user account. The author must rectify the error or defect in minum time. If a defect is verified and the product author fails to fix it than you can get refund, the Pichforest reserves the right to issue a full refund without any compensation or reimbursements.

Please note that we do not accept responsibility and do not satisfy any refund/exchange requests based on our products conflicting with or being incompatible with any third-party software. If customers use plug-ins, add-ons, modules, scripts, extensions, etc., other than those specified as compatible in a product description, we do not guarantee that our products are fully compatible with any third-party programs and applications and do not support them in case of resulting issues.

Please be advised that the product author may request temporary access to your server in order to identify and resolve the issue. Failure to provide such access in a timely manner may result in a delayed resolution of the case. Refusal to provide a sufficient level of access for troubleshooting and resolving an issue may lead to a refusal of the refund request. Pichforest reserves the right to suggest possible refund alternatives to all users, such as product exchange or store credit.

2.2 Service Refunds

• For service not rendered, buyers can request the service cancellation before the actual work on the project begins. Such requests must be submitted within 1 month from the purchase date.
• In the event of a delayed service delivery, users can request a refund if the service provider (author) cannot deliver it within the specified time frame due to unexpected issues on the author’s side. Note that the project starts after the buyer provides all the necessary information required for the service delivery (access credentials, project specifications, etc.). Failure to supply such information on time may result in the refusal of the refund request.
• For service not-as-described, users should submit such requests. Clear evidence must be provided to prove that the delivered service does not match its description.

If a user wishes to request a refund, they can do so through their personal Pichforest account by using the Request Refund option. If the author does not respond or is unable to resolve the issue or not answering in few business days, the user can escalate the request to Pichforest. Upon escalation, Pichforest will investigate the dispute and decide the outcome within seven working days, based on the information provided by both parties. When submitting a refund request, users should provide detailed and well-founded reasons for their request, in accordance with this Refund Policy. Before submitting a refund request, users should ensure that it is in line with our Terms and Conditions.

Users For any other questions contact us.
Email: support@pichforest.com